Rick Bernbaum
Director, Data Center and Service Operations @Lahey Hospital & Medical Center
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WORK HISTORY
Director, Data Center and Service Operations @Lahey Hospital & Medical Center
Burlington, MA, US
Responsibilities expanded to now include the Management of a newly formed Service Operation Center. Tasked with effectively combing incident and problem management functions, user support services, Remedy-based IT service management, data center services, asset tracking systems, and infrastructure and device monitoring services into a single, integrated set of centralized operations functions using IT service management best practices. Responsible for ensuring the overall success and integration of these various staff, service functions, and technologies using defined policies, best practices, and agreed-upon procedures.
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