Rick Rose

Specialist @Apple

London, GB

Covent Garden Retail StoreImpeccable use of Apple Steps of Service to exceed expectations and develop customer brand loyalty, resulting into a score of 94 TMS and 82 NPS satisfaction score. Regularly shares his passion using Apple products for over 20 years, inspiring customers to expand their use of products, engaging with Today at Apple sessions, and overseeing customers signing up for Apple Vision Pro demos, and Business Introductions. Independently seeks out new challenges with enthusiasm, including the delicate balance required as the first point of customer contact on-point. Regularly seeks opportunities to improve soft skills, learn Apple specific procedures, and acquire detailed product knowledge - confirmed by a long time Apple Expert in late November 2024. A clear communicator who has the courage to admit not knowing all the answers, and also the confidence to provide support to colleagues at all times. Authentically curious, he thrives to work within and build an inclusive environment by using active listening skills and received positive feedback from a Senior Manager for his engagement and meaningful contribution to Daily Downloads.