Rick Lee

Head of Operations & SAP Training Services @Novitas

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Head of Operations & SAP Training Services @Novitas

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Dublin, IE

The Head of Operations & SAP Training Services is a dual-role leadership position responsible for managing the day-to-day business operations of the company while also project managing the delivery high-quality SAP training design, development and delivery. This role blends strategic operational management with delivery, ensuring that both internal processes and client engagements run smoothly.

EDUCATION

2011 — 2011

CIM | The Chartered Institute of Marketing

CIM, Introduction to Marketing

2019 — 2021

Chartered Management Institute

Leadership and Management

SKILLS

Cold CallingTeam LeadershipCoachingTeam ManagementSales ProcessMarketing StrategyContract NegotiationTrainingNew Business DevelopmentStrategic PlanningOnline AdvertisingAccount ManagementTelemarketingNegotiationBusiness StrategyKey Account ManagementSalesCustomer ServiceSales ManagementDirect SalesBusiness PlanningBusiness DevelopmentProject PlanningB2bDirect Marketing

ABOUT RICK LEE

I am a leader in Operations, SAP Training and Change Management, with deep experience delivering large‑scale ERP & WMS transformations across multiple countries. A certified Change Management practitioner, I specialise in enabling organisations to successfully adopt new processes, systems and ways of working.I bring strong expertise in establishing and leading Change Management Offices (CMOs), designing and executing pragmatic change strategies, and working across a range of project and delivery frameworks to support complex business and technology transformations.I am passionate about building trusted relationships at all levels from executive leadership to frontline teams translating strategic objectives into clear, actionable transformation roadmaps. Known for my structured, people‑centred approach, I consistently deliver measurable adoption outcomes, maintain strong governance and budget control, and ensure change initiatives align with both organisational priorities and project goals.

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Rick Lee — Head of Operations & SAP Training Services at Novitas in Birmingham, GB | Unifers