Rick Worsley

WORK HISTORY

ABOUT RICK WORSLEY

Analytical and pragmatic with the ability to interpret and present complex data, with a specific focus on operational trends.• Strong working knowledge of management reporting tools and processes within the contact centre industry.• Report on operational processes and resource utilisation to help achieve required service levels• Advanced IT skills with MS Word, Excel, Outlook and Access.Good knowledge and utilisation of VBA and SQL for full report automation.Knowledge of SQL Server Management Studio (SSMS), Power Query, Power BI, Qlikview, Bullhorn Canvas (Cognos BI), Oracle Business Intelligence (OBIEE & OTBI)• Maintain positive and professional relationships with all colleagues• Produce accurate data on relevent systems, workforce management, MI and telephony.• Adhere to established procedures and practices to maximise contract profitabilityProvide a high degree of flexibility both in terms of personal outlook/attitude and workload/tasks.Lead on analytical projects and provide expert subject matter support to wider business projects.• Work under pressure and to tight deadlines.• Excellent problem solving abilities.• MI Development & Production.• Small system building and maintenance.• Strong Communication between Internal & External Stakeholders.• Accurate Delivery of Report production and Analysis.• Database Administration.