Rick Williams
Regional Service Manager @Canon USA
Irvine, CA, US
EMAILS
MOBILE NUMBERS
+16•••••••65
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WORK HISTORY
Apr 2016 — Present
Regional Service Manager @Canon USA
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Irvine, CA, US
EDUCATION
1996 — 1998
University of Redlands
MBA, Business Administration
SKILLS
Product MarketingVendor Relationship ManagementConsumer ElectronicsCall CenterStrategic PartnershipsSaasSalesforce.comTechnical SupportCustomer SatisfactionTrainingForecastingContract ManagementCompetitive AnalysisCustomer ExperienceVendor ManagementContract NegotiationStart-UpsCross-Functional Team LeadershipManagementTeam BuildingProject ManagementStrategic PlanningKey Performance IndicatorsBusiness StrategySolution SellingProblem SolvingP&L ManagementProcess ImprovementBrand LoyaltyCustomer ServiceB2bAccount ManagementTeam LeadershipLeadershipProduct ManagementCall CentersKnowledge ManagementStrategyE-CommerceCustomer Loyalty
ABOUT RICK WILLIAMS
Results orientated service professional with over twenty years of management experience in customer service, Level 1 and Level 2 technical support, call center operations, warranty repair, field service operations, extended warranties, contract administration, customer relations, and project management.
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