Rick Sheets
Manager, IT Services | ITIL V4 Master
- Role
- Information Technology Services Manager at Iridium
- Location
- Fairfax County, VA, US
- LinkedIn followers
- 500 followers
About Rick Sheets
Process-Driven Automation-Focused Integrity-Led I thrive at the intersection of…
Experience
Information Technology Services Manager
May 2020 — Present · Tysons Corner, VA, US
Managed a geographically diverse team of 8 technicians to support the user-base services including IT Asset Management, software, access management, user lifecycle and administration, onboarding and offboarding.• Change Manager, Knowledge Manager, Incident Manager, and Request Manager for all ITSM.• Drove improvements and automation opportunities to increase data accuracy and communications between systems and reducing manual work.• Analyzed metrics and implemented procedure changes to increase efficiency and reduce TTR.• Managed projects such as hardware refreshes, software standardization, audits, knowledge, and Continual Improvement initiatives• Managed the entire IT Asset lifecycle and administered devices for 1100+ Users.• Substantial input on Service-Now processes and procedures. Provided bountiful guidance in categorization, Service Catalog, Service Request, Tasks, and Dashboards.• Assisted in migrating Training Tools and Platforms based on value to the organization.• Consistently involved with making key-business decisions involving staff, equipment, process, workflows, and inter-department cohesion.• Completed acquisition of companies and ensured a smooth IT transfer.
Education
Northern Virginia Community College
A.S., Information Technology
2013 — 2019
Northern Virginia Community College
C.S.C. IT Management, Business, Management, Marketing, and Related Support Services
2017 — 2019
Northern Virginia Community College
Audio Engineering/ Production
2008 — 2009
Southern New Hampshire University
B.S., Managed Information Systems, Concentration in IT Management
2019
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