Rick Sharp

About Rick Sharp

Dynamic and versatile business & technology leader with track record of innovation and vision, producing positive and long term results. Team oriented with a knack for realizing, aligning, and achieving goals and objectives. Proven talents for strategic and tactical IT planning. Enterprise IT experience spanning 25 years, includes: IT Service Management & Delivery; IT Infrastructure Design & Support; Application Development & Support; IT Program-Project Management; and IT Procurement. Proven experience in building high performing teams through recruitment, mentorship, development, motivation, and retention of high-quality team members. Demonstrated ability to communicate effectively at all organizational levels with proficiency in negotiation and problem solving. IT & Business Leadership, Management, and Expert Competencies include:• IT Program and Project Management• Service & Delivery using AGILE methodology• Application Development & Management • Infrastructure & End Point Operations Architecture• Strategic & Tactical Planning • Employee Lifecycle Process • ERP (Lawson, SAP, & JDE) • Budget - Finance - Procurement • Disaster Recovery Planning• Data Analysis and Reporting • Support Levels 1-2-3 • ITIL v3 • CPM• Security+

Experience

1. Senior Technical Consultant

   ServiceNow

   Jul 2021 — Present · Colorado Springs, CO, US

   Support and provide Expert services for ServiceNow Large Enterprise client base, public and private lines of businessDesign, Create, Implement, and Support Integrated solutions using Integration Hub and Spoke capabilities, and custom code as neededLead client workshops for Platform Integrations and Foundational elementsImplemented Integration Hub and Spokes, Virtual Agent, Service Bridge, Domain Separation, SSO & CAC Authentication, & LDAP functionalitiesIntegrated ServiceNow with JIRA, SharePoint, SalesForce, Avaya, Remedy, & AD applicationsTrained customers on solutions created with deep knowledge transfer

Education

• Midwestern State University

  BBA-CIS, Computer Information Systems

• USAF Ira C. Eaker Center for Professional Development

  Certificate of Professional Instruction, Academic Instructor School (AIS)

• Community College of the Air Force

  Associate of Arts and Sciences - AAS, Logistics, Materials, and Supply Chain Management

• University of Phoenix

  Master of Business Administration - MBA (progress toward completion), Computer Information Systems

• Community College of the Air Force

  Associate of Arts and Sciences - AAS, Educational/Instructional Technology

Skills

• Process Improvement
• Management
• Networking
• Active Directory
• Infrastructure
• IT Service Management
• Sap
• Change Management
• Technical Support
• Disaster Recovery
• Information Technology
• Cross-Functional Team Leadership
• Erp
• Vmware
• Ms Project
• Jd Edwards
• Dns
• Integration
• Project Portfolio Management
• IT Strategy
• Software Documentation
• Troubleshooting
• IT Management
• Incident Management
• System Deployment
• Servers
• Itil
• Project Management
• Program Management
• Governance
• IT Operations
• Business Process Improvement
• Service Management
• Service Desk
• Sharepoint
• Vendor Management
• Data Center
• Databases
• Enterprise Software
• Enterprise Architecture