Rick Rosso

About Rick Rosso

A business leader who focuses on value creation in the market for progressive brands by…

Experience

1. Executive Vice President Global Sales and Account Management

   Concentrix

   Feb 2014 — Present

   Leads global sales and account management responsibilities for Concentrix, a Global Customer Experience (CX) Services and Technology providing support to the world’s best brands. Responsible for driving profitable revenue growth in markets in 40 countries and 6 continents through the development of new clients and through business expansion with the existing clients. Led the business expansion from $200M to nearly $6.5B annually by driving successful new client acquisition programs, by rapidly expanding services with Concentrix’s top existing clients, and through the successful integration of multiple acquisitions. Significantly expanded the portfolio of clients to include over 800 total clients, with over 100 Fortune 500 and over 125 new economy clients and aggressively expanded in emerging markets such as China, Brazil, & India. Implemented high performance sales culture and recognition systems, established enhanced account management processes and tools, and championed an innovation-based engagement model for existing accounts and operations. Maintains extensive c-suite client relationships in all regions and industries while maintaining top Executive Sponsor relations with more than 20 global clients. Travel annually to more than 80 global sites across more than 30 countries to meet with clients and staff, to drive sales performance, to improve client relations, to proselytize Concentrix culture, and to help inspire staff. Teams have consistently been recognized among the top organizations in terms of staff satisfaction. Rick is a named executive officer (NEO) at Concentrix and is a passionate Customer Experience evangelist working with some of the worlds leading brands to Re-imagine Everything CX to help Concentrix\'s clients get amazing outcomes and their customers enjoy epic experiences.

Education

• Drexel University

  BSEE, Electrical Engineering

• Duke University - The Fuqua School of Business

  Master of Business Administration - MBA

Skills

• Bpo
• Global Delivery
• Strategy
• Management
• Outsourcing
• Process Improvement
• IT Service Management
• Sales Operations
• P&L Management
• Management Consulting
• Customer Service
• Customer Care Services
• Technical Support
• Pricing
• Business Transformation
• Leadership
• Vendor Management
• Account Management
• Program Management
• Sales
• Solution Selling
• Customer Relationship Management (Crm)
• Cloud Computing
• IT Strategy
• Executive Management
• IT Outsourcing
• Networking
• Business Development
• Go-to-Market Strategy
• Customer Satisfaction
• Service Delivery