Rick e Rosenthal

Senior Consultant Financial Services @TIAA

Denver, CO, US

EMAILS

[email protected]

MOBILE NUMBERS

+13•••••••23

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WORK HISTORY

Jan 2019 — Present

Senior Consultant Financial Services @TIAA

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Denver, CO, US

Senior Customer AdvocateFinancial Services Consultant (08-2019)Problem solving and providing expert support for TIAA products and services; Handling TIAA complexprocedures or to handle any customer problems including cash withdrawals, loans, transfers, androllovers Onboarding and assisting clients through plan transitions of enrollments to meet their financial needs Focusing on excellent client experiences by always providing accurate and achievable deadlines Working with the NCC Career Resources Group by suggesting improvements and changes to bettermeet customer needs and service level agreements

EDUCATION

N/A

Regis University

Bachelor of Science (BS)

N/A

Regis University

Bachelor of Applied Science (BASc)

N/A

University of Denver

Master of Computer Infomation Systems Management

SKILLS

Enterprise ArchitectureData CenterMicrosoft OfficeVirtualizationVmwareProject ManagementOutsourcingTrainingProject Management Office (Pmo)IT ManagementIT StrategySolution ArchitectureIntegrationProject Portfolio ManagementService DeliveryBusiness AnalysisGlobal DeliveryIT OperationsIT Service ManagementBusiness TransformationCustomer ServiceItilBusiness Process ImprovementPmoPmpLeadershipTeam BuildingManagementBusiness StrategyBusiness ProcessRequirements AnalysisOperations Management

ABOUT RICK E ROSENTHAL

Principal Skills Global Delivery Business Transformation Process…

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