Rick Pazak
Technical Support Specialist
- Role
- Service Desk Analyst at State of Illinois
- Location
- Springfield, IL, US
- LinkedIn followers
- 500 followers
About Rick Pazak
Proven track record of successfully troubleshooting and resolving complex issues for customers. Skilled in team management, project coordination, and building strong relationships with clients.
Experience
Service Desk Analyst
Jan 2023 — Present · Springfield, IL, US
Responding to support requests: Responsible for answering phone calls, emails, and support tickets from end-users who need assistance with technology-related issues. This includes providing prompt and effective solutions to help users resolve their problems.Troubleshooting and problem-solving: Able to identify the root cause of technical issues and develop effective solutions to resolve them. A strong understanding of common software and hardware issues, as well as the ability to diagnose more complex problems.Provide training and guidance to end-users on how to use specific software or hardware.
Education
College of DuPage
Computer/Information Technology Administration and Business Management
2006
Skills
- Interviews
- Leadership Development
- Insurance
- Interviewing
- Social Media
- Employee Benefits
- Microsoft Office
- Sales
- Human Resources
- Marketing
- Coaching
- Employee Relations
- Time Management
- Performance Management
- Employee Training
- Recruiting
- Customer Service
- Training
- Leadership
- Management
- Team Building
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