Rick Metz
Engineering Operations Director @Nike
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WORK HISTORY
Engineering Operations Director @Nike
Beaverton, OR, US
Improved customer satisfaction by expediting support engagement and reducing turnaround time for both internal and external stakeholders• Managed the transition of support services between two providers, ensuring uninterrupted support for the business and maintaining high levels of service• Fostered a collaborative and supportive team culture within Global Production Support, resulting in improved development processes and enhanced collaboration among team members• Collaborated with senior leaders, customers, and external stakeholders to develop, implement and monitor operational capabilities and performance, serving as a key member of the leadership team that helped drive the company\'s strategic direction as it relates to Strategy, Engineering, and Operational Excellence• Ensured prompt and effective resolution of global data product-related issues while maintaining a focus on accuracy and timeliness
EDUCATION
California State University, Northridge
BA, Psychology
SKILLS
ABOUT RICK METZ
I\'m an accomplished leader with a passion for driving success in multi-million dollar projects, alongside fostering vital relationships with stakeholders and vendors. With a knack for adaptability and a can-do attitude, I\'ve excelled in steering teams through ever-changing technologies and landscapes. My leadership extends to the world of production support, where I\'ve championed collaboration, efficiency, and reliability. With expertise in project management, data warehousing, and business intelligence, I\'m dedicated to delivering results.
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