Rick Matta
Director of Collections @FCC FINANCE, LLC
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WORK HISTORY
Director of Collections @FCC FINANCE, LLC
Addison, TX, US
As Director of Collections, I\'m responsible for overseeing all collection operations, strategies, and performance outcomes across the organization. I ensure that collection activities are compliant, efficient, and aligned with company goals while maintaining strong recovery performance across multiple portfolios. I provide strategic direction, operational oversight, and leadership to collection teams while managing risk and optimizing financial results.• Develop and implement collection strategies to maximize recovery rates across all portfolios.• Analyze portfolio performance trends and adjust operational plans to meet financial targets.• Oversee the management of portfolios, ensuring consistent performance and risk mitigation.• Direct daily operations of the Collections Department, including workflow management, staffing, and performance monitoring.• Establish and enforce policies, procedures, and compliance standards aligned with federal, state, and industry regulations.• Ensure accurate reporting, forecasting, and analysis of collection metrics and portfolio results.• Lead, mentor, and develop collection managers, supervisors, and staff to achieve departmental goals.• Conduct performance evaluations, set expectations, and provide coaching to improve productivity and quality.• Foster a high-performance culture focused on accountability, professionalism, and continuous improvement.• Provide regular performance updates, risk assessments, and strategic recommendations to executive leadership.• Ensure accurate and timely servicing of all assigned portfolios, including reconciliation, reporting, and compliance documentation.• Ensure all collection activities comply with FDCPA, CFPB, state regulations, and company policies.• Oversee audits, quality assurance programs, and internal controls.• Monitor key performance indicators (KPIs) and financial outcomes to ensure portfolio profitability.
EDUCATION
University of North Texas
2009, Business Administration and Management, General
SKILLS
ABOUT RICK MATTA
Experienced Collections Manager with a demonstrated history of working in the financial services industry. Skilled in Negotiation, Microsoft Word, Sales, Management, and Risk Management. Strong accounting professional graduated from the University of North Texas.
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