Rick K.
Service Delivery Leader | Change Maker | Automation and Efficiency Enthusiast | Data Analytics | Life Insurance & Annuity BPS | Claims | Coach
- Role
- Sr Manager, Business Process Coe Lead at DXC Technology
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Rick K.
Rick is a dynamic and results-oriented senior leader with over 25 years of experience in building and supporting high-performing teams. He leverages a people-first, data-focused leadership style to align teams and technology with desired outcomes.
Experience
Sr Manager, Business Process Coe Lead
Feb 2025 — Present · Charleston, SC, US
Lead the Center of Excellence for Assure BPM, DXC’s business process orchestration platform built on ServiceNow FSO, focused on modernizing the world\'s insurance operations-Partner with product owner, product manager, build lead, and global insurance carriers to identify servicing pain points, align to digital-first workflows, and build business cases that drive measurable ROI-Shape product strategy by translating business requirements into scalable solutions, ensuring alignment between clients, engineering, and delivery teams-Guide process reengineering teams in designing straight-through, moderate-touch, and high-touch workflows that reduce cycle times, eliminate swivel-chair activities, and improve outcomes-Drive adoption of AI and automation within BPM—including intelligent document processing, quality oversight, productivity analytics, and agentic AI workflows—to deliver efficiency gains of up to 100%-Provide leadership across large-scale implementations, ensuring solutions meet the needs of the business, strong change management, and sustained client engagement.
Education
Western Governors University
Bachelor of Science - BS, Business Administration and Management, General
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