Rick Johnson
Sr. Business Analyst at Fairview Health Services
- Role
- Sr Business Analyst at Fairview Health Services
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Rick Johnson
Engaged leader with demonstrated management, interpersonal skills and relationship…
Experience
Sr Business Analyst
Apr 2012 — Present · Minneapolis, MN, US
Proactively led, managed, and analyzed multiple complex customer requests through all phases of a project. Utilized interpersonal communication and strong leadership competencies to establish and cultivate long-term business and customer relationships. Facilitated processes to define customer, organizational, regulatory and IT requirements gathering, model requirements, business specifica-tions, scope development, solution specifications, and post implementation assessments. Ensured customers organizational goals were primary focus of all business activities. Continually recognized by customers and leadership for exceeding expectations. Achievements:• Created positive & trusting relationships by working with staff as well as Sr. Management to produce results.• Acknowledged for the successful facilitation and articulation of business cases and value propositions between Fairview IT and operational leaders.• Recognized for interaction and education of operational leaders on IT process and value.• Drove creation, adoption & adherence of IT processes • Delivered cost reductions through consolidation portfolio solutions. • Selected by leadership to revitalize projects. Successfully upgraded Msow in three months, while others had failed to progress in the previous 18 months.• Recognized for exceeding expectations on annual reviews.• Selected as manager’s point person to interface with senior leaders
Skills
- Team Building
- Team Leadership
- Business Process Improvement
- Customer Relations
- IT Management
- Training
- Leadership
- Unified Communications
- Strategic Planning
- Av
- Video Conferencing
- Customer Service
- Webinars
- Integration
- Mentoring
- Troubleshooting
- Project Management
- Account Management
- Process Improvement
- Vendor Management
- Managed Services
- IT Service Management
- Telepresence
- Business Analysis
- Management
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