Rick Guerrero

About Rick Guerrero

Seeking to gain a Training Manager position with a company to utilize my strong…

Experience

1. Retail Store Manager

   CVS Health

   Jan 2022 — Present · Houston, TX, US

   Operational Leadership: Orchestrated daily store operations, optimizing efficiency by overseeing inventory management, merchandise displays, and staffing schedules, resulting in a consistent and visually appealing shopping environment that drove customer engagement and sales.Team Development: Built and led a cohesive team of 11 employees through mentoring, training, and performance evaluations, fostering a motivated workforce that consistently exceeded sales targets and upheld exemplary customer service standards.Sales Strategy Implementation: Developed and executed innovative sales strategies, including upselling techniques and promotional campaigns, leading to a 20% increase in average transaction value and a 15% boost in overall monthly sales within the first quarter of tenure.Customer Relationship Management: Cultivated strong customer relationships by proactively addressing inquiries, concerns, and feedback, resulting in a 25% improvement in customer satisfaction scores and a notable rise in repeat business and customer loyalty.Budget Oversight: Spearheaded budget planning and financial analysis, successfully reducing operational costs by 10% through strategic resource allocation, streamlined procurement practices, and efficient inventory control.Performance Metrics Tracking: Implemented comprehensive performance metrics tracking systems to monitor key performance indicators (KPIs) such as sales conversion rates, inventory turnover, and employee productivity, enabling data-driven decision-making and continuous operational enhancement.

Education

• Art Institute of Houston

  Bachelors of Fine Arts

  2015 — 2017

• East Bernard High Schol

  HS Diploma

  1982 — 1986