Rick Glass

About Rick Glass

With over 15 years of experience in sales operations, I am a seasoned leader who excels at driving efficiency, productivity, and customer satisfaction. As the Vice President of Sales Operations at Resource Employment Solutions, I oversee the Sales Marketing and Communications department, managing a team of five direct reports and coordinating with various stakeholders across the organization.My core competencies include process improvement, automation, data integrity, contract management, proposal development, and business review creation. I am also a Net Promoter® Certified Associate, a ZoomInfo Certified Sales Professional, and a Customer Service Expert, demonstrating my commitment to delivering exceptional service to both internal and external customers. I am passionate about monitoring industry trends and educating our clients on how to optimize their human capital and achieve sustainable growth. I am proud to be part of a team that empowers our clients with the knowledge and insights they need to navigate the ever-changing landscape of human capital optimization.

Experience

1. Principal Owner

   Universal Optic Service

   Apr 2025 — Present · Chandler, AZ, US

   Owner and operator providing microscope service and repair to the greater metro Phoenix area.

Education

• Riverside City College

  Mechanical Engineering

• Riverside City College

  Liberal Arts and Sciences/Liberal Studies

• Monroe Community College

  Engineering Science

Skills

• Team Building
• Management
• Performance Management
• Crm
• Building Relationships
• Call Centers
• Business Development
• Sourcing
• Vendor Management
• Temporary Placement
• Human Resources
• Account Management
• Leadership
• Training
• New Business Development
• Sales
• Employee Relations
• Sales Operations
• Professional Services
• Sales Management
• Recruiting
• Talent Acquisition
• Applicant Tracking Systems
• Cold Calling
• Interviews
• Onboarding