Rick Gaunt
Program Manager, Product Technology at ijoin
- Role
- Program Manager, Product Technology at Ijoin, A Broadridge Company
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Rick Gaunt
A seasoned Program Manager, Scrum Master, and Technical Project Manager with two+ decades of experience in IT infrastructure, cloud computing, AI & automation, enterprise & SaaS software development, and business intelligence. He has led large-scale digital transformation initiatives across Fortune 500 companies, including Uber, Meta (Facebook), Pinterest, PetSmart, and USWest/QWEST driving strategic process improvements, Agile transformations, software development, and AI-driven automation projects.Rick is currently engaged as the Program Manager, Product Technology for ijoin a FinTech SaaS software company, He supports the Product Roadmap and lead the implementation of the Agile framework as Agile Coach and Scrum Master. Previously, Rick served as a Program Manager at Milestone Technologies, focused on cloud and infrastructure services, Agile coaching, and process optimization with expertise that spans enterprise ITSM solutions, IT operations management (ITOM), customer service management (CSM), and AI-driven automation, leveraging cutting-edge technologies.As a certified Project Management Professional (PMP®), Certified Scrum Professional-Scrum Master (CSP®-SM), Advance Certified Scrum Master (A-CSM®), Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®) and ITIL® practitioner, Rick has successfully managed end-to-end software development lifecycles (SDLC), Agile transformations, and enterprise-scale cloud and ITSM platform integrations. His leadership experience extends to business and IT data analytics and business intelligence, where he has optimized KPIs, OKRs, and performance metrics for improved operational efficiency. Rick leverages his experience as an Atlassian Products Administrator capitalizing on advanced operations, Product Management, IT Service Management and Reporting in Jira, Jira Product Discovery, Confluence, Loom and others. A recognized Gulf War veteran, His military leadership experience as an Officer in the United States Army honed his skills in team building, strategic planning, and mission execution. Rick\'s ability to bridge technical and business teams has allowed him to be an asset in high-stakes, cross-functional environments.Rick is also an experienced trainer, mentor, and Agile evangelist, empowering teams to embrace Agile methodologies and Lean Six Sigma principles for continuous improvement. With a passion for SaaS product development, digital transformation, AI innovation, and IT service excellence, Rick continues to drive impactful change in the evolving IT landscape.
Experience
Program Manager, Product Technology
Feb 2025 — Present · Scottsdale, AZ, US
Education
Westminster College (MO)
BFA
1979 — 1983
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.