Rick Fratanduono
Vice President - Customer Success @Intact Technology
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WORK HISTORY
Vice President - Customer Success @Intact Technology
Greenbelt, MD, US
In this role, I am leading the development of a Customer Success (i.e, Voice of the Customer) Program at Intact, focusing on several keys areas- Ensuring our current customers are maximizing the value of their IT investments in us by linking our activities and performance to their desired business outcomes and personal success- Communicating and working with prospective customers to understand their needs and to help them develop a successful IT operations strategy- Working closely with our managers and employees to provide them with learning opportunities which will enable them to deliver the best possible products and services to our customers
EDUCATION
University of Florida
Master's degree, Economics
Coe College
Bachelor of Arts (BA), Business Administration
Federal Executive Institute
Leadership in a Democratic Society Program
Coe College
Bachelor's degree, Economics
IRS
IRS Executive Candidate Development Program
IRS
Certificate, Executive Coaching
SKILLS
ABOUT RICK FRATANDUONO
Dynamic, highly accomplished leader with 33 years of experience in the private sector and Federal government (IRS and Department of Treasury). Adept at driving transformational organizational improvements in IT and the business by leading change in people, process, and technology, and stressing the importance of measuring the value of IT services from the customers’ perspective. Outstanding leadership and problem-solving skills, with a strong history of working with multi-disciplinary teams to address complex, strategic, enterprise-wide challenges and opportunities. Clear and effective communicator with internal stakeholders, oversight bodies, industry groups, and the public. Consistently sought out by others for advice, counsel and insights. Expert at building, training, and driving motivated, diverse teams to dramatically surpass planned outcomes.
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