Rick Flournoy

Management and Program Analyst @U.S. Department Of The Treasury

US

Demonstrated exceptional program leadership within the Service Reporting (SR) team by articulating a clear vision and inspiring collaboration among team members to accomplish shared goals in IRWorks/ServiceNow reports and dashboards. Fostered a collaborative environment on the SR team by building a culture of trust, open communication, and diverse perspectives across multiple teams including SR, Performance Measurement (PM), and Operational Assessment (OA). Completed a repeatable process and developed a dynamic dashboard to show the Top 10 employee-oriented measures. This ensured efficient service delivery and facilitated a continuous improvement within the organization, driving enhance productivity and customer satisfaction. Responsible for over 300 Business Object Environment reports that goes out daily, weekly, and monthly. Monitor and verify over 60 highly critical reports every morning to ensure accuracy and delivery to our customers. Reviewed and edited all new reports submitted by the Service Reporting team by using the Reporting Standards required by all members to follow. Volunteered for opportunities and demonstrated growth and development by researching and developing training guides to enhance his skills and developed a Career Development Plan (CDP) showing a clear path for career advancement. Configured and customized modules such as Incident Management, Change Management, and Service Catalogs to precisely fit the unique requirements from the customers and organizations. Researched new training and coursework necessary for the Data Scientist positions for the Service Improvement branch to ensure the Service Improvement branch is on the cutting edge and moving into the future of Data Analytics.

DeVry University

Bachelor Science, Technical Management, Concentration in Small Business and Entrepreneurship

Emory University

Certification in Business Intelligence