Rick Ferrari
Patient Services Manager
- Role
- Patient Services Manager at Walgreens
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Rick Ferrari
Experienced leader with expertise in the contact center industry, skilled in operations…
Experience
Patient Services Manager
Sep 2014 — Present · Pittsburgh, US
Responsible for managing the day to day operations of the Patient Care functions for both the inbound and outbound call center areas. Manage a team of supervisors and workforce staff that are responsible for over 100 patient care coordinators. Develop processes, procedures, and workflows to enhance the customer experience and improve quality. Responsible for achieving client performance guarantees on a quarterly and/or yearly basis.
Education
John Carroll University
BSBA, Management
1990 — 1994
Skills
- Customer Service
- Cross Selling
- Strategic Planning
- Microsoft Excel
- Microsoft Office
- Public Speaking
- Business Strategy
- Banking
- Problem Solving
- Call Center
- Compliance
- Process Improvement
- Customer Satisfaction
- Account Management
- Team Building
- Credit
- Microsoft Word
- Vendor Management
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