Rick Fernandez
Manager, Implementation Engineers | Continuously Driving Process Improvement
- Role
- Manager, Implementation Engineers at Avalara
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Rick Fernandez
Steering Avalara\'s team of Implementation Engineers, my expertise lies in enhancing software deployment and connector process improvements. My tenure as an Implementation Engineer has honed my skills in streamlining methodologies and optimizing our team processes.At the heart of my mission is to deliver exceptional customer experiences through innovative cross-border and sales tax solutions. Our collaborative efforts have fostered a robust environment for tax compliance and connector software innovations.
Experience
Manager, Implementation Engineers
Aug 2024 — Present
Education
University of North Carolina at Chapel Hill
Bachelor of Arts (BA)
1995 — 1999
Skills
- Human Resources
- Sales & Use Tax
- Business Process Improvement
- Deferred Compensation
- Process Improvement
- Leadership
- Employee Relations
- Talent Management
- Ecomm
- Nexus
- Benefits Administration
- Salesforce.com
- Applicant Tracking Systems
- Talent Acquisition
- Software Implementation
- E-Commerce Consulting
- Customer Service
- Hris
- Forecasting
- Recruiting
- Jira
- Citrix
- Time Management
- Microsoft Office
- Gotomeeting
- Employee Benefits
- Onboarding
- Microsoft Excel
- Payroll
- Project Management
- Training
- Customer Satisfaction
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