Rick Crutchley

About Rick Crutchley

Summary Highly accomplished Sales & Operations Executive blending a robust background in technology services and sales with a stellar track record of formulating and executing strategies that capture market growth, streamline operations, and boost profitability. Versatile and results-driven, adept at forging and nurturing relationships with strategic partners and client executives. Areas of Expertise Market Trend Analysis | Customer Engagement Excellence | Profitable Revenue Focus | Sales Forecasting Accuracy | Innovative Solution Adaptation | Empowering Leadership | Supportive Management | Interpersonal Skills | Accountability Enforcement | Collaborative Problem-Solving | Team Building Expertise | Career Development Focus | Change Leadership Key Achievements • Financial Overachievement: Exceeded FY 2023 revenue and EBITDA forecasts by $15M and $6M, respectively, demonstrating exceptional financial management and strategic execution.• Revenue Growth: Achieved a significant milestone with North American revenue hitting $317M, showcasing robust market performance.• EBITDA Leadership: Attained a North American EBITDA of $185M and maintained an impressive EBITDA margin of 43%, reflecting efficient operations and profitability.• Performance Recognition: Earned top ratings (4 – Excelling) in both manager and employee evaluations, acknowledging outstanding financial results.• DEI Strategy Implementation: Successfully rolled out Iron Mountain Data Center’s (IMDC) new DEI strategy, significantly enhancing diversity across the workforce and fulfilling key DEI objectives.• Talent and Development Advancement: Achieved key milestones in role-based training and career development, fostering a culture of continuous learning and growth.• Engagement Improvement: Set and pursued ambitious targets to elevate IMDC\'s customer Net Promoter Score (eNPS) above 11 and increased employee engagement levels to 75%+. • Environmental Impact Reduction: Committed to sustainability by targeting and achieving a 3-5% improvement in Power Usage Effectiveness (PUE) and Water Usage Effectiveness (WUE).• Strategic Program Success: Led the successful execution of the Matterhorn program, focusing on critical operational and financial pillars, resulting in notable achievements across PUE, DSO, energy margin, and customer NPS.• ALM Integration and Sales Enablement: Spearheaded the integration of ALM services within DC\'s sales offerings, enhancing sales capabilities and collaboration across teams.Please feel free to contact me at c••••••••@gmail.com.

Experience

1. Chief Operating Officer

   Stream Data Centers

   Oct 2024 — Present · AZ, US

   With 25 years of experience in the multi-tenant datacenter industry, I’ve had the opportunity to blend my background in technology with a focus on driving sales and operational excellence, formulating strategies to capture market growth, streamline operations, and boost profitability. At Stream Data Centers, as Chief Operating Officer, I will oversee the strategic direction and execution of our operations, physical security, health and safety, community engagement, and portfolio management.

Education

• University of Wisconsin-Eau Claire

  Bachelor of Arts, Major: Criminal Justice/Pre-Law, Criminal Justice/Pre-Law

  1990 — 1995

Skills

• Solution Selling
• Operations Management
• Performance Management
• Crm
• Team Leadership
• Recruiting
• Leadership
• Contract Management
• Data Center
• Team Building
• Management
• Co-Location
• Income Statement
• Managed Services
• Salesforce.com
• Sales Operations
• Customer Retention
• Process Improvement
• Business Development
• P
• Sales
• Security
• Enterprise Software
• Sales Management
• Direct Sales
• Organizational Development
• Business Analysis
• Program Management
• Vendor Management
• Cross-Functional Team Leadership
• Budgets
• Marketing Strategy
• Competitive Analysis
• Contract Negotiation
• Selling
• Start-Ups
• Project Planning
• Business Intelligence
• Strategic Planning
• Customer Satisfaction