Rick Chatur

Information Technology Manager @Universities Canada

Ottawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Information Technology Manager @Universities Canada

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Reporting to the Director, Information Management & Information Technology within Financial Services, I lead enterprise IT operations, business systems development, cybersecurity, and service delivery supporting a national organization advancing public policy and higher education across Canada.Key Impact• Provide strategic and operational leadership for enterprise IT services supporting public policy initiatives, member services, scholarship administration, and corporate functions.• Lead a cross-functional technical team spanning application development, systems administration, service desk, and business analysis.• Modernize IT governance frameworks, ticketing standards, and operational workflows to improve service consistency, accountability, and performance measurement.• Oversee Microsoft Azure cloud infrastructure, identity and access management, endpoint security, and disaster recovery planning.• Partner closely with Finance, Public Affairs, Member Services, and People & Culture to align technology investments with organizational priorities.• Drive automation initiatives using Microsoft Power Platform and SharePoint to streamline workflows and enhance business productivity.• Strengthen cybersecurity controls, endpoint management, and enterprise risk mitigation strategies.• Develop KPIs, SLAs, and executive dashboards to increase operational transparency and leadership visibility.

EDUCATION

1998 — 1999

triOS College - Mississauga

MCSE, +I ,A+

2006 — 2006

Richard Ivey School of Business

Situational Leadership

1999 — 2011

Maple Leaf Foods

Certificate

1996 — 1999

Humber College

Certificate In Accounting

SKILLS

ItilProcess ImprovementActive DirectorySix SigmaChange ManagementTroubleshootingSapIT ManagementIT Service ManagementTeam LeadershipWindows ServerBusiness AnalysisSharepointService DeskHelp Desk SupportBmc RemedyOutsourcingIbm IseriesVisioCitrixOperating SystemsServersService ManagementIncident ManagementDnsDisaster RecoveryBlackberry Enterprise ServerTechnical SupportWindowsSystem DeploymentCross-Functional Team LeadershipVmware EsxIT OperationsService DeliveryQuality AssuranceProject DeliverySdlcProcess ManagementIntegrationSystem Administration

ABOUT RICK CHATUR

PROFILEProactive and results-driven IT leader with a proven track record of reliability and performance in dynamic, fast-paced environments. A dedicated mentor and coach with exceptional communication, interpersonal, problem-solving, analytical, and leadership skills. Recognized for quick learning, strategic thinking, and a commitment to operational efficiency and quality.AREAS OF EXPERTISE• Cloud Infrastructure Management (Azure)• Cybersecurity Compliance & Threat Monitoring• Vendor & Contractor Relationship Management• IT Operations & Process Optimization• KPI Development & Financial Oversight• Project Management (PMP Methodologies)• End-User Support & Troubleshooting• ITIL Certified Best Practices• SLA Development & Management• Cross-Functional Collaboration (Remote & In-House Teams)

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Rick Chatur — Information Technology Manager at Universities Canada in Ottawa, ON, CA | Unifers