Rick Boyle
Director, Customer Service at Charter Communications
- Role
- Director, Customer Service at Charter Communications
- Location
- Jamestown, NC, US
- LinkedIn followers
- 500 followers
About Rick Boyle
I am passionate about developing employees and producing a customer-centric environment for my work force. Communication and interpersonal relationships are the keys to fostering these objectives.
Experience
Director, Customer Service
Jan 2017 — Present · Greensboro/Winston-Salem, NC, US
Oversee growing Internet & Voice repair call centers in multiple cities. Design long term strategy for supporting Spectrum products and services. Develop leadership teams and define success in rapidly changing environment, implementing the latest technology.
Education
Philadelphia University
B.S., Psychology
1997 — 2000
Skills
- Process Improvement
- Team Building
- Business Process Improvement
- Voip
- Call Centers
- Forecasting
- Troubleshooting
- Vendor Management
- Customer Relationship Management (Crm)
- Customer Relations
- Contact Centers
- Strategy
- Customer Experience
- Voice Over Ip (Voip)
- Operations Management
- Leadership
- Customer Retention
- Customer Service
- Telecommunications
- Customer Satisfaction
- Cross-Functional Team Leadership
- Call Center
- Performance Management
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