Rick Billotti

About Rick Billotti

Hardware: Dell. IBM, HP, Lexmark, Compaq PCs, Notebooks and Servers, Cisco routers and…

Experience

1. Senior Information Systems Technician - Textron Site Lead

   Textron Systems

   Feb 2014 — Present

   Sr. Information Systems Technician - GCS-220625Performs organizational, intermediate, and depot-level maintenance on company products and equipment to the customer’s satisfaction. Installs upgrades and removes products ensuring coordinative engineering field changes. Specific job responsibilities include:Performs quality installation, operation, and maintenance to the customers satisfaction on electronic equipment, integrated systems, subsystems, and various software opreating systems.Analyzes and evaluates products and related performance.Troubleshoots and diagnoses system malfunctions to eliminate problems in minimum time.Oversees work assignments for members of work crew and prioritizes maintenance and supply activities.Provides on-the-job training (OJT) as necessary.Acts as a customer liaison at all times.Performs general logistics functions.Practices ISO 9001 principles and concepts.Performs general housekeeping in work area as needed.Performs tracks and monitors parts procurement and inventory status.Performs other duties as assigned.

Skills

• Computer Hardware
• Citrix
• Routers
• Disaster Recovery
• Operating Systems
• Dns
• Vmware Esx
• Antivirus
• Security
• Cisco Vpn
• Switches
• Software Installation
• Networking
• Hp
• Microsoft Certified Professional
• Oracle
• Technical Support
• Desktop Environment
• Cloud Computing
• Help Desk Support
• Blackberry Enterprise Server
• Customer Service
• Storage
• Visio
• IT Operations
• Lan-Wan
• Vpn
• Software Documentation
• Active Directory
• Xp
• Windows Server
• Hardware
• Information Technology
• Vmware
• Network Administration
• IT Management
• Windows 7
• Troubleshooting
• Dhcp
• Laptops