Rich Wilkins

Go-to-Market, Offers & Pricing at Five9

Role
Director, Go-to-market Offers & Pricing Strategy at Five9
Location
Raleigh, NC, US
LinkedIn followers
500 followers

About Rich Wilkins

Driven problem-solver dedicated to creating positive impact and delivering exceptional experiences across diverse industries.With over 10 years of business development experience, I have experience in scaling software businesses in the telecommunications and customer experience markets. My expertise spans launching new products, developing technology ecosystems through strategic partnerships, and leading strategic initiatives across product management, offer development, finance operations, marketing, and sales.

Experience

  1. Director, Go-to-market Offers & Pricing Strategy

    Five9

    Jan 2026 — Present · Raleigh, NC, US

    Five9 is a market leading cloud contact center software platform that empowers brands to leverage the latest in A.I. innovation to deliver great customer experiences at scale while boosting customer satisfaction and delivering positive business outcomes.Responsible for developing and implementing go-to-market commercial offer strategies designed to increase the adoption of Five9’s solutions in the market.

Education

  • University of Hertfordshire

    International Business

    2014 — 2014

  • University of North Carolina Wilmington

    Bachelor's Degree in Business Administration, Entrepreneurship and Global Business Development

    2011 — 2015

Skills

  • Teamwork
  • Event Planning
  • Public Relations
  • Time Management
  • Strategic Planning
  • Business Development
  • Facebook
  • Event Management
  • Access
  • Social Networking
  • Critical Thinking
  • Windows
  • Fundraising
  • Marketing
  • Management
  • Music Industry
  • Customer Service
  • Microsoft Powerpoint
  • Public Speaking
  • Microsoft Excel
  • Powerpoint
  • Social Media
  • Microsoft Word
  • Team Leadership
  • Press Releases
  • Microsoft Office
  • Digital Music Marketing
  • Volunteer Management
  • New Business Development
  • Leadership

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Rich Wilkins — Director, Go-to-market Offers & Pricing Strategy at Five9 in Raleigh, NC, US | Unifers