Rich Wigstone

Director of Product Management @tax.com

Chicago, IL, US

At tax.com, I lead AI-driven SaaS innovation in the $6 billion transfer-pricing market—where complex data meets intelligent automation. My focus: transforming compliance workflows through generative AI, analytics, and scalable cloud platforms that drive measurable business results. • Tackled a $6 billion market challenge in transfer pricing, building an AI-powered SaaS platform that modernized how global firms handle compliance and analytics—turning a legacy process into a scalable digital product. • Pioneered the company’s first generative AI feature, launching an intelligent assistant that achieved a 92% user approval rate and established the foundation for future AI-driven offerings. • Engineered a closed-loop analytics system using Amplitude and product telemetry to measure adoption, engagement, and satisfaction—fueling a 400% increase in feature usage. • Led a cross-functional “Measurement Guild” of 12 product managers to embed data-driven decision-making across the org, aligning teams on OKRs, experimentation, and customer outcomes. • Oversaw two Agile scrum teams delivering continuous product enhancements via Azure DevOps, increasing sprint velocity and delivery predictability by 30%. • Partnered with legal, finance, and marketing to translate technical innovation into EBITDA growth exceeding $66 million through pricing optimization and client retention.

Harvard Business School

Certificate

Northwestern University

Medill School of Journalism - Cherub Program

University of Illinois at Urbana-Champaign

BS