Rich Walker

About Rich Walker

An effective leader with repeated success in optimizing results across diverse recreational and community organizations. Whether developing customized programs, managing amenity projects, or building unified customer-focused teams, I drive organizational success through continual, productive change and leadership. I am eager to leverage my industry experience and versatile operational knowledge as I continue enhancing the customer experience. COMPREHENSIVE EXPERIENCE OVERVIEW- Managed recreation club operations including facility management, customer experience, people leadership, retail sales, and membership development with teams of up to 20 supporting diverse membership communities- Operationalized competitive and social programming by analyzing consumer interests, identifying gaps and trends, and developing targeted programming, consistently driving membership engagement and facility utilization- Optimized retail operations through customized inventory selection, floorplan design, and branding for 3 different pro shops- Modernized facilities through proposal development, RFP management, contract negotiation, project definition, and construction management for $MM new building, renovation, and expansion projects. Experienced in Managing People, Properties, Operations, and the Customer Experience. SKILL AND KNOWLEDGE- Program Development - Property Management - Marketing Strategy - Quality Assurance - Regulatory Compliance - Event Planning - People Management - Team Development - Coaching & Training - Budget Management - Financial Optimization - Vendor Sourcing - Customer Experience - Client Relations - Member Development TECHNICAL COMPETENCE: Windows | MS Word | MS Excel | MS Publisher | MA | Jonas | Club Essentials | IBS | Salix Courts & Fitness Reservations Systems

Experience

1. Area Manager

   OneBlood

   Jan 2023 — Present · Greensboro, NC, US

   Territories includes eight (8) N.C counties in the surrounding areas of Raileigh, Durham, Chapel Hill, Pinehurst, Southern Pines, and Rockingham.• Mange blood drive operations, donor flow and administration for pre and post community blood drive partnerships. Conduct site inspections. • Community outreach and coordinating promotions to secured sponsors / hosts.• Serve as point person and liaison for sponsors/ hosts.• Develop and maintain relationships to grow new and existing locations and partnerships.• Schedule marketing materials and announcements through Hema Connect to local prospective donors promoting awareness and locations of future blood drives.

Education

• Edison Community College

  Associate of Arts (AA)