Rich S.
Director of Customer Experience @Pearson
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2017 — Present
Director of Customer Experience @Pearson
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EDUCATION
1998 — 1999
City St George’s, University of London
MSc, Business Systems Analysis & Design
1992 — 1996
University of Kent
BA Joint Hons, French & Linguistics
SKILLS
Problem SolvingService DeliveryChange ManagementPublishingSiebelInterpersonal SkillsStrategic InsightOrganizingBanking RelationshipsBusiness SolutionsCommercial BankingSales ManagementProject PlanningCustomer ExperienceSalesforce.comBankingCulture ChangeApmp QualifiedChange CommunicationsStakeholder ManagementTelecommunicationsResearchBusiness AnalysisCrmPerformance ManagementBusiness Relationship ManagementTeam OrganisationCrm SoftwareSolution DesignComplianceLeadershipComplaint ManagementFinancial ServicesCoachingTrainingProject ManagementProject ImplementationTeam LeadershipManagement Consulting
ABOUT RICH S.
A leader in Insights & Customer Experience (CX) with a track record of defining a vision,…
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