Rich Roberts
Customer Success | Identity | Automation | Kaizen
- Role
- Senior Customer Success Executive at Okta
- Location
- Green Bay, WI, US
- LinkedIn followers
- 500 followers
About Rich Roberts
I\'ve been in the cyber security space for over 25 years; from coding, to consulting, to architecture, to project management, to pre-sales to sales and most recently to post-sales. I bring my technical depth as a benefit to customers to help them derive as much business value from the solution as possible to assure their success with efficiency- 14+ years in sales and customer facing roles, consistently high performer- Engineering background and coding skills allow for quick learning of new technologies- Able to distill complex problems down into fundamental requirements, issues and solutions.When I\'m not working with my customers, you can usually find me at a hockey rink with my boys taking lots of action photos or off into the wilderness enjoying some fresh air and amazing sights.
Experience
Senior Customer Success Executive
Nov 2021 — Present · Green Bay, WI, US
Responsible for complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers. Work with our top customers (#10 of to enable higher customer happiness driving retention and expansion.Developed and implemented a program to drive consistent new value driven narratives in our customer facing presentations and communications leveraging our data warehouse while also saving time and money (over $3M in the first 6 months). 2021 Strategic CSM of the Quarter 2020 Named CSM of the Quarter 2018 Rookie of the quarter
Education
Milwaukee School of Engineering
Bachelor of Science, Computer Engineering
Skills
- Security
- Enterprise Software
- Enterprise Architecture
- Identity & Access Management (Iam)
- Data Center
- Virtualization
- Software as a Service (Saas)
- Vmware
- Saas
- Sso
- User Provisioning
- Solution Architecture
- Computer Security
- Pre-Sales
- Linux
- Novell
- Iam
- Architecture
- Identity Management
- Troubleshooting
- Oracle
- Cloud Computing
- Information Security
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.