Richard P.

About Richard P.

I enjoy the challenge of building a team and creating a culture of good design — both process and product — while seeking out the people and companies who help make that happen. I thoroughly understand the product life cycle and am able to lead any project from concept to implementation. A multi-skilled professional with a superb track record of managing complex functional projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives. I’m an easy going individual who enjoys challenging and diverse roles and is confident working with technical experts from any industry.

Experience

1. Director Enterprise Data Center Operations

   Vanderbilt University Medical Center

   Aug 2019 — Present · Nashville, TN, US

   Accountable and responsible for round the clock Data Center and Disaster Recovery operational support that includes Data Centers.Accountable for infrastructure availability, stability, capacity, scalability, reliability and quality of all data center functions· Strong experience and hands on exposure on Data Center technologies including DCIM· Expertise in driving major incidents to closure· Responsible for delivering services as per SLAs and contractual commitment.· Setup appropriate delivery structure (Project, People & Process) for enabling delivery in reasonably complex to very complex projects/programs.· Experience in ITIL modules for Incident, Change and Problem management.· Experience managing data centers leveraging SDx technologies such as ACI· Assess risks in advance through data analytics and proactively plan to mitigate to ensure on time delivery.· Experience in front facing customers, drive customer engagement, relationship· Experience in engagement with C-Suite.· Manage escalations on delivery issues with Customer and internal stakeholders.· Responsible in driving a team located in multiple locations.· Good articulation and people management skills.

Education

• University of Kentucky

  Bachelor's degree

  1989 — 1993

• Murray State University

  Masters, Telecommunications Systems Management

  2009 — 2011

Skills

• Security
• Program Management
• Project Management
• Strategy
• Microsoft Office
• Troubleshooting
• Cloud Computing
• Management
• Nonprofits
• Itil Process
• Networking
• Higher Education
• Itil
• Business Process
• Information Technology
• Disaster Recovery
• IT Management
• Public Speaking
• Voip
• Data Center
• Leadership
• Strategic Planning
• Access
• System Administration