Richard Mike

About Richard Mike

I am a senior operations and transformation leader with more than a decade of experience driving performance, regulatory compliance, and client satisfaction within large financial institutions. My expertise lies in optimizing processes, implementing automation, and leading organizational change to improve efficiency and mitigate risk across complex banking environments.Throughout my career at Wells Fargo and Bank of America, I have successfully managed enterprise-level initiatives that streamlined loan operations, reduced processing times, and delivered measurable cost savings. I am recognized for stabilizing critical functions, aligning operations with strategic objectives, and fostering collaboration across cross-functional teams and global regions.My leadership approach combines strong executive presence with a focus on accountability, operational excellence, and innovation. I work closely with senior leadership to design scalable operating models, remediate compliance gaps, and integrate technologies that enhance transparency and performance. By leveraging data-driven insights and building high-performing teams, I ensure sustainable results that strengthen both client relationships and organizational reputation.I remain committed to guiding financial organizations through transformation and growth while maintaining the highest standards of integrity, compliance, and service delivery.Let’s connect and explore how I can help your organization navigate operational challenges, drive transformational change, and achieve lasting improvements in performance and client satisfaction.Phone: 70••••••98Email: r••••••@gmail.com

Experience

1. Director of Customer Service

   Knight-Swift Supply Chain

   Feb 2026 — Present

   Hayes Company | Logistics & Supply Chain ServicesResponsible for leading customer-facing operations supporting large-scale retail and supply chain clients, including complex, high-volume portfolios. Accountable for service delivery, operational execution, and cross-functional coordination across logistics, warehousing, and transportation partners.Focused on building scalable customer service models, clarifying roles and accountability, and driving consistency across people, process, and performance. Partner closely with Operations, IT, and Client Leadership to improve responsiveness, reduce friction, and enhance the end-to-end customer experience.Key areas of leadership include team development, performance management, escalation oversight, process improvement, and operational readiness during periods of change and transition.

Education

• Michigan State University - Eli Broad College of Business

  Business, Management, Marketing, and Related Support Services

• Norfolk State University

  Business Administration and Management, General

  1993 — 1998