Rich McLafferty
Helping leaders become courageously creative, fiercely empathetic, and relentlessly human.
- Role
- Ski & Snowboard School Manager at Palisades Tahoe
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Rich McLafferty
Rich McLafferty is an organizational-development strategist and leadership consultant…
Experience
Ski & Snowboard School Manager
Nov 2017 — Present
I oversee day-to-day operations at the ski and snowboard school, while also spearheading the design and implementation of comprehensive learning and development programs. These initiatives are aimed at equipping ski and snowboard instructors with essential skills in safety, brand representation, guest experience enhancement, and fostering inclusion.One of my recent achievements includes the development of an innovative \"Inclusive Teaching Model.\" This framework empowers our instructors to navigate the complexities of diverse environments, addressing challenges that arise from cultural differences, language barriers, social norms, varying athletic abilities, nonverbal communication nuances, and the impact of preconceptions and stereotypes. By ensuring that every guest and employee feels valued and included, we create an environment where everyone can fully embrace the experience of being at our resort.
Education
New College of California
MA
1995 — 1997
Institute for Integrative Nutrition
Professional Certification
2012 — 2012
Skills
- Training
- Leadership
- Performance Management
- Team Building
- Management
- Organizational Development
- Program Management
- Employee Training
- Change Management
- Coaching
- Team Leadership
- Employee Engagement
- Leadership Development
- Customer Experience
- Call Centers
- Management Consulting
- Instructional Design
- Consulting
- Business Transformation
- Strategic Planning
- Entreprise Risk
- Business Relationship Management
- Strategic Human Resources Leadership
- Retention Strategies
- Presentation Skills
- Executive Coaching
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