Richard M.
Corporate Team Manager @AXA Health
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WORK HISTORY
Corporate Team Manager @AXA Health
Telephony results: Insuring balanced service levels across the contact centres, Answer Rate of 95%. & Quality Control 95% including successful conversational skills • Support to I.T HUB for kit deployment for AXA Health Jan 2021 – present• Support across multiple sites for DWP migration• Liaising with multiple Health departments on rollout/comms for smart working• Working to tight deadlines to achieve the right outcome and limit impact to the business • Providing comms and updated in weekly meeting to senior stakeholders • Organising the testing phase of a new recruitment platform for Membership• Onboarding and system set up for new starters• Hiring manager for implementing Health into our Ipswich office• Providing a support function for front line to reduce impact to customer journey • Calls per hour measure’s, managed within agreed parameters, coaching and support put in place to ensure targets achieved.• Change manager overseeing lapse of travel cashback plans • Timely and effective coaching and mentoring. Coaching positive impacts/results achieved.• Facilitating HR reporting workshop for Distribution and Membership – Yes Learning• Agile delivery awareness
EDUCATION
The Grove School
AS Level, Photography
ABOUT RICHARD M.
Experienced Manager with a demonstrated history of working in the Insurance services industry. Skilled in Sales, Management, Direct Marketing, Interviewing, and Business Development.
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