Richard L.
Senior Systems Engineer @Davies
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WORK HISTORY
Senior Systems Engineer @Davies
GB
Lead engineering workstreams across the UK, US, Canada and India as part of a multi-region transformation programme.• Serve as Squad Tech Lead, coordinating distributed teams, managing dependencies and unblocking technical delivery.• Shape secure-by-design approaches for identity, access, endpoint governance and remote workforce models in regulated environments.• Act as senior escalation during major incidents, influencing recovery and protecting service integrity.• Mentor engineers globally, improving documentation standards, troubleshooting discipline and delivery consistency.• Lead Agile ceremonies using enterprise work-management platforms (Azure DevOps, ServiceNow Agile).• Create runbooks, KBs, solution designs and governance-ready change documentation.• Partner with Cyber, Data Governance, Architecture and PMO to align decisions with organisational risk posture.• Leverage GenAI tools (Copilot, GitHub Copilot, ServiceNow GenAI) to accelerate analysis, documentation and engineering quality.
EDUCATION
Yale College
Bachelor of Technology - BTech, Audio Visual Studies
St. David's College
A-levels & GCSEs
Llandrillo College
HNC, Business Communication & IT
ABOUT RICHARD L.
I’m a Senior Systems Engineer and Squad Tech Lead specialising in Microsoft 365, Identity, Intune, AzureAD/Entra and secure-by-design delivery. I lead engineering work across the UK, US, Canada and India, driving technical standards, delivering complex projects, mentoring teams and supporting major incidents in regulated environments.I operate as a remote-first engineer, coordinating distributed teams and delivering outcomes across multiple time zones. Remote collaboration has been a core part of my workflow for several years.Hands-on and outcome-driven, I thrive in high-pressure environments where clarity, resilience and cross-functional teamwork matter. I design, build, troubleshoot and secure modern workplace, cloud and identity platforms at scale.Microsoft Cloud & Modern Workplace:M365 admin (Exchange Online, SharePoint Online, Teams, OneDrive), Intune & Autopilot, endpoint compliance, AVD, Windows 365, Conditional Access, MFA, modern workplace transformation.Identity, Security & Governance:AzureAD/Entra (hybrid & cloud-only), identity lifecycle, SSO, MFA enforcement, Zero Trust principles, secure access patterns, SPF/DKIM/DMARC, DNS, authentication troubleshooting, platform hardening, GxP/GLP compliance.Infrastructure & Troubleshooting:AD, GPO, DNS, DHCP, networking fundamentals, VMware vSphere, server builds, escalation handling, incident & problem management, PowerShell, GraphAPI automation, tenant-to-tenant migrations (ShareGate, BitTitan, Quest).Leadership & Delivery:Squad Tech Lead across global teams, remote-first delivery, Agile (Azure DevOps & ServiceNow Agile), mentoring & coaching, major incident support, solution design, runbooks, KBs, change control, cross-functional delivery with Cyber, Data Governance, Architecture and PMO.GenAI-Assisted Engineering:Copilot, GitHub Copilot, ServiceNow GenAI and Claude to accelerate documentation, improve solution quality and standardise engineering practices.At my core, I focus on three things: build reliable systems, build secure systems, build people up.Open to roles including Senior Systems Engineer, Modern Workplace Engineer, Identity/M365/Intune Specialist, Technical Support Lead, Tech Lead, Infrastructure/Cloud Engineer and secure-by-design delivery roles.
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