Richlee Gordon

About Richlee Gordon

In the dynamic world of software sales, I establish relationships and drive growth by harnessing my strong communication, problem-solving, and adaptability skills. I am committed to bridging gaps with the best solutions and helping others thrive in this ever-changing tech landscape. Reflecting on my work experience, I identify common threads—skills that have developed and evolved. The combination of the below 3 skills has been instrumental in my success in SaaS software sales, customer success, contract renewals, and employee training.TOP SKILLS INCLUDE:1—COMMUNICATION SKILLS: I\'ve always enjoyed speaking with people. So much so that I studied 5 languages and traveled to 28 different countries. However, excellent communication skills go beyond merely speaking a language. It\'s about adapting to different audiences, projecting confidence, and showing empathy. It\'s about conveying information and ideas while understanding non-verbal cues. As an account manager, customer success specialist, and technical trainer, it\'s not enough for me to know the software product. I first establish a relationship to address client concerns, and then articulate how the software solves their specific needs before closing contracts. My experience includes training internal and external employees and working across departments to resolve issues, satisfy client\'s needs, and renew contracts. Having well-developed communication skills empowers me to connect, collaborate, optimize learning, and influence decisions.2—CUSTOMER-SERVICE FOCUS: When training people, I listen, understand, and empathize. People are frustrated when they don\'t have the tools necessary to be productive and successful. I get that. So, I recognize trainees\' different learning styles and capabilities and adjust my approaches accordingly. I want the training experience to optimize learning with solutions that align with the client\'s goals and needs.3—PROBLEM SOLVING One of the best parts of working in technology is the teamwork between departments to ensure customers\' success. Working with diverse clients, I understand various business challenges and offer multiple solutions. I work with numerous internal and external teams, relaying information, providing the best solutions, and ensuring customer satisfaction with new, existing, and renewal clients.The above 3 skills are critical and yet a small part of my professional toolkit. I thrive on delivering exceptional client experiences, driving software proficiency, and building professional relationships. Let\'s connect on LinkedIn.

Experience

1. Business Development

   Buildr

   Apr 2024 — Present

Education

• Furman University

  Bachelor of Arts (BA)

• Liberty University

  Masters

  2022

Skills

• Political Campaigns
• Powerpoint
• Event Planning
• Research
• Microsoft Word
• Social Networking
• Leadership
• Facebook