Rich Irving

Director of Technical Support Customer Experience @BeyondTrust

Halifax, NS, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2021 — Present

Director of Technical Support Customer Experience @BeyondTrust

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Responsible for ensuring the success of customers when dealing with BeyondTrust Technical Support. This means working with customers, partners, and other BeyondTrust stakeholders to ensure we providing customers with the best experience possible when they are engaging with BeyondTrust. This includes identifying new or changing current processes in order to continue to achieve the highest level of customer satisfaction.

EDUCATION

1990 — 1996

Saint Mary's University

Bachelor of Arts, Criminology

1998 — 1999

ITI

Applied Information Technology, IT software, hardware, UML, requirements definition, documentation

SKILLS

Process EngineeringCross-Functional Team LeadershipPerformance ManagementProgram ManagementProduct DevelopmentExploratory TestingCloud ComputingTestingProduct StrategyPmpUser Acceptance TestingTeam BuildingOrganizational DevelopmentAnalysisQuality ManagementTest PlanningLeadershipTest ManagementSoftware Project ManagementSystem TestingRelease ManagementDefining Product RequirementsBusiness Process ImprovementEnterprise SoftwareSoftware DocumentationAgile Project ManagementManagementProduct Management SkillsBusiness AnalysisProject ManagementTeam ManagementDefect Life CycleWeb ApplicationsBusiness StrategyRequirements GatheringLeadership DevelopmentSecuritySecurity ManagementCoachingProduct Management

ABOUT RICH IRVING

I have a strong background working with clients to help them achieve their goals. I am a…

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