Richik Mukherjee
Technical Analyst @Staples Canada
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WORK HISTORY
Technical Analyst @Staples Canada
Calgary, AB, CA
Key Responsibilities- Analyze business and technical requirements to develop effective IT solutions that enhance operations and customer experience- Collaborate with cross-functional teams to identify process improvements and align technology with business goals- Conduct system testing, troubleshooting, and performance monitoring to ensure smooth functionality of applications and platforms- Translate complex technical data into clear reports and dashboards for stakeholders at all levels- Provide end-user support, training, and technical documentation to drive adoption of IT solutions- Manage data integrity and perform root-cause analysis to resolve recurring issues- Assist in project management, including requirements gathering, timelines, and implementation- Ensure compliance with company policies, data security standards, and IT best practices- Oversaw cash flow transaction reporting and reconciliation, ensuring accuracy, transparency, and compliance with financial protocols- Utilized Oracle database systems to manage operations, streamline workflows, and maintain data accuracy across multiple departments- Coordinated wireless account transitions by communicating with stakeholders through Statflo, ensuring seamless customer conversions and improved satisfaction- Supported warehouse analytics by monitoring inventory flow, analyzing operational data, and providing insights to optimize supply chain efficiency- Developed data-driven performance dashboards to track KPIs related to sales, wireless conversions, and inventory turnover- Partnered with finance and operations teams to implement process automation initiatives, reducing manual effort and enhancing reporting accuracy- Delivered actionable insights through SQL queries, Excel modeling, and visualization tools, enabling leadership to make informed business decisions.
EDUCATION
HubSpot Academy
Inbound Sales Certification
HubSpot Academy
Email Marketing
Southern Alberta Institute of Technology (SAIT)
Postgraduate Diploma
St. Xavier's College, Jaipur
Bachelor of Business Administration - BBA
Southern Alberta Institute of Technology (SAIT)
Postgraduate Diploma
ABOUT RICHIK MUKHERJEE
A data-driven professional with a background in Data Science, International Business & Project Management from SAIT and hands-on experience in roles that bridge analytics, business strategy, and client engagement. My career path as a Marketing Analyst, Technical Analyst, and Marketing Representative has given me proven expertise in turning raw data into actionable insights, supporting business decisions, and driving measurable results. What sets me apart is my ability to combine technical skills with strong business acumen contributing towards analyzing data trends, building reports, and collaborating with stakeholders to ensure insights lead to strategic outcomes. Core Analytics Expertise - Data Analysis & Reporting: Experienced in tracking KPIs, analyzing campaign performance, and preparing detailed reports to guide business strategy- Tools & Technologies: Skilled in Python, SQL, Power BI, MS Excel, and CRM platforms for data cleaning, model building, pipeline construction and visualization- Business Intelligence: Ability to translate complex datasets into easy-to-understand dashboards for both technical and non-technical audiences - Market Research: Used data insights to optimize lead generation, assess pipeline performance, and support corporate forecasting- Process Optimization: Identified trends and provided recommendations to improve efficiency, training outcomes, and customer engagement. Career Goal I am passionate about advancing my career in data analytics and business intelligence, where I can apply my skills in data science, visualization, and strategic analysis to help organizations make smarter, evidence-based decisions. I’m eager to contribute to teams that value innovation, data-driven strategy, and measurable impact.
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