Richik Jaiswal
Software Engineer at Microsoft
- Role
- Software Engineer at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Richik Jaiswal
I am a computer science enthusiast and am currently exploring the field. Currently…
Experience
Software Engineer
Jul 2019 — Present · Redmond, US
Working on a tool that delivers critical telemetry and foundational monitoring infrastructure for Azure services at Microsoft- Designed and launched a streamlined customer onboarding experience, reducing account creation time from 25 hrs to 5 mins with significantly enhanced overall customer interaction and feedback scores- Played a pivotal role in aligning monitoring tools with long-term strategic goals, particularly by integrating Grafana into the onboarding process and enhancing Grafana plugin functionality, leading to a 40% increase in the adoption of Grafana- Led a project to generate out-of-box monitoring resources for Service Fabric, Azure Kubernetes and Windows service users benefiting over 240 production accounts and 50 Microsoft teams- Drove an effort to develop reusable, accessible and modern UI components as part of Microsoft’s inclusion drive. Increased accessibility score from 36% to 98%- Supported the team as a Designated Responsible Individual (DRI) by addressing customer queries, responding to incidents/alerts, and ensuring the team\'s overall success- Working with PMs, design and backend teams to architecture better services and experiences for customers- Supported the team as a Designated Responsible Individual (DRI) by addressing customer queries, responding to incidents/alerts, and ensuring the team\'s overall success.
Education
Indian Institute of Technology, Hyderabad
Bachelor of Technology with Honors
2012 — 2016
New York University
Master's degree
2017 — 2019
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