Richie Waters

Client Resolution Manager @Verisure

Newcastle Upon Tyne, GB

Utilise negotiation and objection-handling techniques to reduce contract cancellations, recover at-risk accounts, and maintain service continuity.Analyse customer profiles and usage trends to provide personalised recommendations and support up selling and cross-selling opportunities where appropriate.Contribute to continuous improvement, providing insights and feedback from customer interactions to help shape future loyalty strategies, campaigns, and service initiatives.Conduct retention-focused consultations to understand customer concerns or service issues, presenting appropriate product enhancements, upgrades, or adjustments to retain their business.