Richie Marie Ontario
Credit Specialist @CIBC
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WORK HISTORY
Credit Specialist @CIBC
EDUCATION
University of San Carlos -TC
Bachelor of Science in Chemical Engineering
SKILLS
ABOUT RICHIE MARIE ONTARIO
Help clients achieve their financial goals while assisting them with their everyday banking needs. • Supervised and managed different teams namely Customer service, Sales, Technical and currently Gaming accounts to provide world class service to offshore clients, • Reviewed and analyzed call center statistics on a daily basis, with an eye towards improvement. • Handled customer service issues when callers ask to be escalated to a manager. • Provide daily, weekly and monthly reporting as directed by superiors. • Train and mentor staff as required. • Spearheaded action plans like floor activities and blitzes designed to improve performance on the operations floor. • Given several weekly responsibilities and tasks pertaining to performance and incentive reporting. • Spearheaded action plans which improved Performance and Productivity • Implemented innovative ideas, which resulted to lead time and cost reduction. • Excellent interpersonal skills and English communication skills both in written and oral • Familiar with Environmental Management System. • Familiar with ISO 9001 version. • Proficient in Microsoft Office application suite.
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