Richi Tanwar
Training Team Lead @ Tech Mahindra | Process Improvement Specialist
- Role
- Training Team Lead at Tech Mahindra
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Richi Tanwar
Experienced and multi-skilled learning professional with over 12 years of working…
Experience
Training Team Lead
May 2021 — Present · IN
1) Design & Deliver process, leadership & behavioural training modules to new as well as existing employees.2) Keeping a health check in the form of anonymous questionnaires to newly hired agents, team leads and managers along with existing resources to capture feedback and/ or suggestions.3) Conducting TNIs as and when applicable and driving process, behaviour and leadership specific refreshers when required along with tracking pre and post efficacy with continuous observations and audits.4) Creating, designing and modifying relevant process and behavioural specific content in a timely fashion.5) Observing and conducting facilitator audits on a scale of 100 on different parameters of facilitation such as engagement, appropriate usage of virtual platforms (if a virtual workshop), appropriate usage of relevant material, process and behavioural knowledge, communication, schedule adherence and questioning techniques.6) End to End Project and stakeholder management to achieve all targeted project goals within the given deadlines.7) Designing and creating quarterly and monthly stakeholder data decks and engaging in quarterly and monthly business reviews with stakeholders to understand key opportunity or target areas related to process, behaviour and/ or leadership skills if any.8) Working with different departments such as operations, quality, training, MIS and WFM for relevant talent pool creation to promote upward and lateral growth through internal growth opportunities.9) Actively involved in Coaching conversations and sharing Feedback in reference to GROW Coaching and BOOST feedback model along with appropriate & timely documentation.10) Working knowledge of Microsoft applications.11) Conducting thorough analysis as part of audits while tracking efficacy in different projects to evaluate the metrics which are highly impacting the KPIs.12) Facilitate synergy sessions to communicate weekly & fortnightly updates on MTD performance.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA
2010 — 2013
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