Rich Houser

Store Management | Visual Merchandising Leadership

Role
Associate Manager at J.Crew Factory
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Rich Houser

Passionate and results-driven retail leader with over a decade of experience in store management, visual merchandising, and multi-unit leadership. I’ve led high-volume locations ($1M–$17.5M) and transformed both people and product strategies to exceed sales goals, comp plans, and customer experience expectations.My specialties include team development, trend-based merchandising, and turning underperforming stores into top-performing locations. I thrive in fast-paced environments where agility, creativity, and clear leadership make all the difference.Highlights: • Led flagship and high-volume stores across Crate & Barrel, Altar’d State, Banana Republic, and Guess • Visual Merchandising Lead across multiple markets (ATL, DC, CLT, NOLA) • Developed and promoted high-potential talent into key leadership roles • Recognized for excellence with multiple district awards and executive visitsCurrently seeking Store Manager or Senior Visual Merchandising roles where I can build strong teams, elevate brand experience, and drive measurable impact.

Experience

  1. Associate Manager

    J.Crew Factory

    Sep 2025 — Present · Charlotte, NC, US

    5.8million Flagship Top 3 Factory Store, Number 1 Value Center Men’s Merchant, Visual Merchandiser Seasonal Mapping, Calendar Planning, and Execution of all Floorsets and Window Displays. Weekly Product, Sales, and Trend Analysis. Support Store Leadership in all DORs, including Merchandising/Visuals, Operations, and Talent.

Education

  • Boston Baptist College

    Theology, Counseling

Skills

  • Training
  • New Store Openings
  • Associate Development
  • Sales
  • Retail
  • Client Services
  • Client Relationship Building
  • Photography
  • Associate Training
  • Customer Experience
  • Shipping/Receiving
  • Client Outreach
  • Conflict Resolution
  • Visual Merchandising
  • Team Oriented
  • Client Experience
  • Personal Shopping
  • Store Management
  • Wedding Photography
  • Fashion
  • Operational Assessment and Auditing
  • Operational Excellence
  • Problem Solving
  • Data Entry
  • Credit Cards
  • Styling
  • Inventory Management
  • Inventory Control
  • Merchandising
  • Loss Prevention
  • Client Engagement
  • Scheduling
  • Window Displays
  • Product and Supply Ordering
  • Payroll Auditing and Filing
  • Engagement Photography
  • Team Leadership
  • Portrait Photography

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Rich Houser — Associate Manager at J.Crew Factory in Charlotte, NC, US | Unifers