Rich Hartigan

About Rich Hartigan

I help founders and business owners scale by stepping in as their Fractional COO. Most companies stall because operations cannot keep up with growth. I fix that. With over 20 years of experience in operations, leadership, and business strategy, I build the clarity, systems, and accountability needed to grow without chaos. Focus Areas Fractional COO Leadership Strategic Planning and Execution Process Optimization Leadership Development Business Growth Strategy Why Clients Work With Me Scaled businesses from $1M to $20M Results-driven, KPI-focused systems Founder-first approach that keeps vision intact Direct, strategic, high-integrity partnership If you are ready to scale with less chaos and more confidence, let’s connect. Visit to learn more or book a discovery call.

Experience

1. Operations Strategy Consultant Business Growth Advisor

   Vista Search Partners

   Jun 2022 — Present · Pasadena, CA, US

   I partnered with the leadership team at Vista Search Partners to drive operational strategy, marketing alignment, and business growth initiatives.Key Achievements- Led a full website overhaul, improving user experience and positioning to attract executive-level clients and partners- Built internal workflows and alignment systems that streamlined operations, reduced bottlenecks, and accelerated decision-making- Developed strategic scaling benchmarks and operational roadmaps tied directly to revenue and growth targets- Enhanced branding, messaging, and marketing strategies to improve lead quality, client engagement, and conversion rates.This role blended digital strategy, operational consulting, and leadership development, helping position Vista for scalable, sustainable growth in the executive search industry.

Education

• Colorado State University

  BA

  1993 — 1997

Skills

• Lean Six Sigma
• Financial Goals
• Interviewing
• Analysis Based Initiatives
• Customer Satisfaction
• Leadership Development Coaching
• Strategic Planning
• Cross Functional Team Building
• Event Planning
• Maintaining Strong Client Relationships
• Reputation Management
• Crm
• Key Performance Indicators
• Retention Strategies
• Account Management
• Leadership Development
• Talent Acquisition
• Daily Operations Management
• Consulting
• Motivational Interviewing
• Staff Development
• Interviewing Skills
• Training
• Leadership
• Marketing Strategy
• Cross-Functional Team Leadership
• Career Counseling
• Student Recruiting
• Operations Management
• Community Outreach
• Technical Recruiting
• Operational Efficiency
• Onboarding
• Team Building
• Business Analysis
• Follow Through
• Admissions
• Customer Relationship Management (Crm)
• Recruiting
• Customer Retention