Richard Grace

Consultant/Senior Technical Writer

Role: Senior Technical Writer Contract at Microsoft
Location: Tacoma, WA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Richard Grace

I bring technical writing and technical illustration with a flash of inspiration to my work.I possess an unusual gift for understanding and synthesizing complex technical information into readable, understandable and yet disciplined form. In a dynamic space where mental flexibility, continuous updating of tool sets, and timely delivery of high quality information are at a premium, I believe I offer a unique set of skills as a technical communicator. My experience and record covers significant work in Docs As Code, cloud API services, SaaS, and business disciplines including the medical industry and banking industry. XML authoring for clients such as AWS and Microsoft; modern Markdown authoring for Microsoft and Facebook; deep experience with GIT and GitHub; comprehensive technical illustration, with thousands of work examples; experience developing Help systems from scratch; and many more areas of expertise than can be listed here. The skills I provide cannot always be taught in a classroom. Strong awareness of best practices for technical writing. Deep tooling experience.

Experience

Senior Technical Writer Contract
Microsoft
Nov 2024 — Present · Tacoma, WA, US
Editing and composing admin and end user documentation for Microsoft 365 Viva Engage. Disciplines: XML, GitHub, VSCode

Education

University of Iowa
Two Years Coursework toward Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Orange Coast College
Certificate of Achievement and units to Associate Degree, Electronics
Orange Coast College
AA, Analog/Digital Electronics
1983 — 1987
University of Iowa
N/A, English
1977 — 1979

Skills

Dita
Enterprise Network Security
Technical Writing
Html
Content Management
Ospf
Policy Based Routing
Presentation Development
Enterprise Software
Computer Security
L2/L3 Protocols
Linux
Css
Photoshop
Online Help
Snagit
Network Management Applications
Bgpv4
Networking
Software Documentation
Pki
Madcap Flare
Manuals
Online Help Development
Telecommunications
Cloud Computing
Saas
Release Notes
Technical Illustration
Single Sourcing
Robohelp
Framemaker
Technical Communication
Adobe Creative Suite
Technical Documentation
Testing
Wikis

Contact information

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Work email
•••••@microsoft.com
Personal email
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Current company

Microsoft

Software Development · 10K employees · 1 Microsoft Way, Redmond, Washington, 98052, US

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

microsoft.com

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