Richard Gottlieb

Senior Business System Analyst Demand Manager @Michigan Medicine

Senior Business System Analyst/Demand Manager February 2020 – Present Manage initiation of new application projects as the Demand Manager. Document business and financial requirements, business case, problem statement, risk and dependencies. Deliver approved demand in ServiceNow that includes an application recommendation, project charter and high level project schedule. • Interface with the business customer to collaborate with them to collect, clarify and prioritize business demands • Manage the successful project implementation, utilizing an Agile methodology, with the business and IT to fulfill target on time, on cost and in scope • Maintain an understanding of the business demand across the assigned Portfolio throughout the DM life cycle • Work with internal business application team to deliver application recommendations and processes to support the organizations goals • Managed quarterly meetings with Compliance business unit, creating reports and updating status of current demands and projects that are in flight • Created workflow documentation to support the business process and mock ups of the interface for new applications to prove usability and requirements traceability • Oversee daily activities of my team and provide guidance as needed • Develop, implement and maintain processes and tools to improve demand/financial alignment