Rich Fetter

About Rich Fetter

Results-driven Executive specializing in scaling Customer Success (CS) and Account Management (AM) for high-growth SaaS organizations. With over 13 years of success, I translate strategic vision into exceptional outcomes, focused on maximizing revenue retention, expansion, and operational efficiency.During my tenure as the Sr. Director of Global Enterprise Account Management at Hootsuite, I led a high-performing global organization of 60+ team members, directly overseeing a portfolio generating over $90M in Annual Recurring Revenue (ARR) from enterprise customers.My core expertise includes long-range planning, building and scaling global teams, Gainsight administration, and driving transformative change through data-driven strategies. I champion cross-functional collaboration to ensure market-leading client satisfaction and sustainable, long-term success.

Experience

1. Sr Manager, Enterprise Customer Success

   Clio

   Jan 2026 — Present · NJ, US

Education

• Seton Hall University

  Masters, Strategic Communication

  2007 — 2009

• Seton Hall University

  Bachelors, Business Administration/Sport Management

  2003 — 2007

Skills

• Account Management
• Market Research
• Digital Media
• Travel Planning
• Integrated Marketing
• Sports Management
• Online Marketing
• Coaching
• Client Services
• Leadership
• Sports
• Business Development
• Digital Marketing
• Marketing Communications
• Facebook
• Management
• Strategy
• Financial Services
• Crm
• Marketing Strategy
• Time Management
• Budgets
• Social Media
• Sports Marketing
• Sales
• Advertising
• Budgeting
• Customer Relationship Management (Crm)
• Event Management
• Copywriting
• Social Networking
• Social Media Marketing
• Marketing
• New Business Development