Richard Cabral
Customer Service & Operations Expert | Customer-Centric Leader | Learning & Development
- Role
- Senior Manager, Product Support at Insulet Corporation
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Richard Cabral
I am a recognized expert and thought leader versed in modernizing technical systems to be more client-centric and streamlined. My expertise in evaluating business requirements, identifying software integration points, and recommending products strengthens my ability to lead complex call center functions. My broad knowledge allows me to deliver appropriate resources, strategize initiatives to reduce costs, and continuously improve processes. My passion is for optimizing staff productivity and creating novel solutions to boost efficiency. As a fierce champion of transforming business to meet client needs, I am skilled at promoting transparent communication, building robust partnerships, and evaluating operations to define areas of improvement. My keen ability to lead initiatives targeting cost and waste reductions has enabled me to grow trust within my organization and with past clients.My exceptional communication skills are beneficial in growing relationships and building powerful cross-functional teams. I can bring my quality management skills and ability to negotiate service level agreements with my drive for problem solving to successfully complete projects on time and within budget. My experience lies in the following areas: Global Customer Service Operations Program & Project Management Budget Administration Call Center Development, Training, & Management Team Building & Leadership
Experience
Senior Manager, Product Support
Jan 2025 — Present
Education
University of San Francisco
Bachelor of Science (B.S.)
Skills
- Performance Improvement
- Strategic Planning
- Group Facilitation
- Emotional Intelligence
- Sales
- Change Management
- Medical Devices
- Organizational Effectiveness
- Regulatory Compliance
- Workforce Planning
- Internal Partnerships
- Strategy
- Diabetes
- Succession Planning
- Voice of the Customer
- Coaching
- Resource Management
- Cross-Functional Team Leadership
- Training Delivery
- Strategic Thinking
- Staff Development
- Training
- Customer Satisfaction
- Hbdi
- Business Process Improvement
- Customer Service Management
- Business Strategy
- Blood Glucose
- Management
- Team Building
- Onboarding
- People Development
- Team Leadership
- Talent Management
- Strategic Vision
- Leadership Development
- Facilitators
- Training Needs Analysis
- Call Centers
- Workshop Facilitation
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