Ricardo José Hernández Conde
Global Product Service Support Manager (PSSM)
- Role
- Global Pssm at Xerox
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Ricardo José Hernández Conde
Senior Operations Management Executive with 34+ years of international experience. Proven track record in operational excellence, financial performance, and strategic leadership for Xerox in global roles. Expertise spans IT, logistics, customer service, training, and product development, with accountability for results in 150+ countries across the globe.
Experience
Global Pssm
Apr 2023 — Present · US
Education
Universidad Simón Bolívar
Magister Systems Engineering, Information Systems
2009 — 2012
Instituto Universitario de Tecnologia La Victoria
Master's Degree, Engineering/Industrial Management
2004 — 2005
Instituto Universitario de Tecnologia La Victoria
Master's Degree, Systems Science and Theory
1995 — 1997
Instituto Universitario de Tecnologia La Victoria
Master's Degree, Business/Managerial Economics
2002 — 2004
USM
Engineer's Degree, Computer Science
2005 — 2008
IUT Isaac Newton
Bachelor's degree, Electrical and Electronics Engineering
1992 — 1994
Skills
- Cross-Functional Team Leadership
- Sales Process
- Program Management
- Solution Selling
- Strategic Planning
- Integration
- Microsoft Office
- Strategy
- Customer Satisfaction
- New Business Development
- Business Development
- Process Control
- Product Management
- Business Strategy
- Management
- Program Development
- Business Process Improvement
- Six Sigma
- Information Technology
- Production Inkjet
- Leadership
- Itil
- Graphic Communication
- Service Delivery
- Process Engineering
- Process Improvement
- Technical Support
- Team Leadership
- Project Management
- Test Automation
- Managed Print Services
- Account Management
- Customer Service
- Channel
- Sales Management
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