Richa Upadhyay

About Richa Upadhyay

I am a Salesforce Technical Leader with 14 years of IT experience and 12+ years specializing in Salesforce ecosystem implementations across Sales, Service, and Marketing Clouds.I have led end-to-end Salesforce solutions for enterprise clients, designing scalable architectures involving REST integrations, Platform Events, MuleSoft, and large data volumes (lakhs of records).Over the last 8+ years, I have worked in technical leadership roles, mentoring and guiding teams of 4–10 developers, reviewing architecture decisions, and ensuring delivery quality, security, and long-term maintainability.My current focus is on building AI-enabled CRM solutions using Salesforce Agentforce and Einstein capabilities, enabling intelligent automation and improved business outcomes.I enjoy solving complex system design problems, mentoring engineers, and translating business challenges into robust Salesforce architectures. I am open to Salesforce Technical Architect, Solution Architect, or Principal Engineer roles across India and global/remote opportunities.

Experience

1. Specialist - Cloud Services and Software Salesforce (Sfdc)

   LTIMindtree

   Jul 2021 — Present · Delhi, IN

   Specialist – Software Engineering (Salesforce)LTIMindtree • Led Salesforce implementations across Sales, Service, and Marketing Clouds for enterprise customers. • Designed and implemented integration architectures using REST APIs, Platform Events, and MuleSoft. • Worked on high data volume environments (lakhs of records), ensuring performance, scalability, and security. • Acted as technical lead, mentoring teams of 4–10 engineers and reviewing solution and architecture designs. • Collaborated with business and stakeholders to define scalable, future-ready Salesforce solutions. • Currently working on AI-driven Salesforce use cases using Agentforce for automation and intelligent workflows.

Education

• Baptist Convent School, Delhi, India

  Primary Schooling( nursery to fifth), All

  1990 — 1998

• NIIT

  GNIIT- Diploma, Computer Software Engineering

  2008 — 2011

• Indira Gandhi National Open University

  Master of Computer Applications (MCA), Computer Programming, Specific Applications

  2011 — 2013

• Lady Irwin Sr. Sec School, Cannaught Place, New Delhi, India

  Foundation degree, Computer Science

  1998 — 2006

• Indira Gandhi National Open University

  Bachelors of Computer Applications (BCA), Computer Programming, Specific Applications

  2008 — 2011

Skills

• Soql
• Javabeans
• Javascript
• Soap
• Apex Programming
• Visualforce Pages
• Software Design
• Sql
• Hibernate
• Training
• Core Java
• Javase
• Java
• Html
• Oracle
• Software Engineering
• Visualforce
• Junit
• Css
• Ajax
• Android Development
• Java Enterprise Edition
• Salesforce.com Certified Administrator
• Web Services
• Salesforce.com Certified Developer
• Salesforce.com
• Representational State Transfer (Rest)
• Cascading Style Sheets (Css)
• Software Development
• Salesforce.com Development
• Salesforce.com Implementation
• Xml
• Apex
• C